Complaints Policy

At ZenV Innovations, we are committed to providing high-quality services and ensuring customer satisfaction. We take complaints seriously and strive to resolve them quickly and fairly.

How to Make a Complaint

If you have a complaint about our products, services, or any aspect of our business, please follow the steps below:

• Contact us via email at contact@zenvinnovations.com with details of your complaint.
• Provide as much information as possible, including order details, issue description, and any relevant documents.
• Our support team will acknowledge your complaint within **2 business days**.

Complaint Resolution Process

We follow a structured process to ensure complaints are handled efficiently:

• Step 1: Acknowledgment – We acknowledge receipt of your complaint within **2 business days**.
• Step 2: Investigation – Our team will review the complaint, assess the issue, and may request further information.
• Step 3: Resolution – A response or resolution will be provided within **7 business days**.
• Step 4: Follow-up – If you are not satisfied with the resolution, you may escalate the complaint for further review.

Escalating Your Complaint

If your complaint is not resolved to your satisfaction, you can escalate it by contacting our Management Team at contact@zenvinnovations.com.